Professional Robotics Support
Without professional service, even the most advanced robot quickly becomes an expensive experiment. Unibot builds a service model so that the robot works stably in the long term, is understandable and manageable for staff, and creates no risks for business.
Robotics is a complex system where equipment, software, and operating environment must work in sync. Even a minor failure in one component can lead to a complete process shutdown. That is why technical support is a critically important element of successful robotic solution implementation.
We provide full-cycle support throughout the entire solution lifecycle — from launch to modernization or equipment replacement. Our approach is based on understanding that the robot should work like clockwork, requiring no constant intervention from the customer, while remaining a fully controllable and predictable tool.
Unibot Service Ecosystem
Comprehensive approach to robot support — six key areas of work
Operation
Three Service Levels
Full support cycle for your robotic systems — from scheduled maintenance to emergency response
Technical Service
Scheduled and unscheduled equipment maintenance
- Scheduled and unscheduled maintenance according to manufacturer regulations and usage intensity
- Diagnostics of units and systems using specialized equipment
- Supply and replacement of components, consumables, and spare parts
- Calibration of sensors, drives, and navigation systems to ensure accuracy
- Recovery after failures, accidents, and emergency situations
- Equipment condition monitoring using telemetry and predictive analytics
Software Service
Configuration, updates, and software optimization
- Configuration of behavior scenarios and movement routes for specific tasks
- Software adaptation to changing business processes and requirements
- Firmware updates, artificial intelligence modules, and security systems
- Algorithm optimization for improved efficiency and reduced energy consumption
- Integration with corporate systems (ERP, WMS, MES) and IoT platforms
- Remote operation monitoring and prompt support via secure communication channels
Operational Support
Training, documentation, and organizational support
- Training customer personnel to work with robotic systems (technical specialists, operators, administrators)
- Development and updating of technical documentation, instructions, and operating procedures
- SLA (Service Level Agreements) with clear KPIs and response times
- Scaling support — launching additional equipment units and expanding functionality
- Consultations on optimizing robot usage and improving efficiency
- Regular audits and recommendations for improving operational processes
Additional Capabilities
Rental with Maintenance
Option to rent robotic equipment with a full service package. Ideal solution for pilot projects, seasonal work, or temporary production capacity enhancement without capital expenditures.
Modernization and Upgrade
As technology evolves, we offer upgrades to existing systems — installation of new modules, functionality expansion, autonomy improvement. Your robot grows with your business.
Corporate Training
Specialized training programs for customer technical specialists with certification. Option to transfer first-line support to the client side with qualified personnel available.
Warranty Obligations
Extended warranty programs covering not only equipment but also work results. KPI fixation in contract — uptime, productivity, operation accuracy.
Brands We Work With
Official service partnerships and engineer certification
Industrial Robots
Service and Mobile Robots
Consumer/Home Robots
Humanoid Robots
Need Service for Your Robots?
Submit a request — we will audit the current equipment condition and offer an optimal maintenance plan tailored to your tasks and budget
Discuss Service Maintenance